At Ouj Raya, we are committed to delivering your orders quickly and safely. Please read our shipping policy below before placing an order.
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons or promotional events, processing times may be slightly longer.
Estimated delivery times are:
United Arab Emirates: 1–3 business days
Gulf Cooperation Council (GCC) Countries: 3–7 business days
International Orders: 7–15 business days
Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
Shipping charges are calculated at checkout based on your delivery location and the selected shipping method. Any applicable shipping fees will be displayed before you complete your purchase.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link so you can monitor your shipment.
International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authorities. These charges are the responsibility of the customer.
Please ensure your shipping address is accurate before placing your order. Ouj Raya is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.
While we strive to deliver all orders within the estimated timeframe, unexpected delays caused by couriers, customs, weather, or other unforeseen circumstances may occur. We appreciate your patience and understanding.
If you have any questions regarding shipping or your order, please contact our customer support team. We will be happy to assist you.